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ManageEngine

ManageEngine

by ManageEngine

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About

ManageEngine provides help desk management software for users to manage their IT help desk, customer support, and IT assets.

Description

ManageEngine offers a support center with a web-based customer support software that allows businesses to handle customer problems, account and contact information, and service contracts more effectively, resulting in a better customer experience. The ManageEngine portal allows each division of a user's company to set their product or service configuration and act as a separate entity. It integrates the creation, organization, and monitoring of requests into a single procedure. Users can create a personalized self-service portal for their customers that allows them to submit and track tickets, explore the knowledge base, and generate reports. Through accessible and real-time reports and dashboards, users can collect information about every aspect of their support desk. Users can construct their knowledge base with ManageEngine, which groups solutions by topic for instant access.

Features

  • Complaint Monitoring
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Self Service Portal.
  • Complaint Monitoring
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Self Service Portal.
  • Product Pricing

    Starting From:

    ₹3750

    Yes, has free trial
    Yes, has free version

    Pricing Details:

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