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Zendesk

Zendesk

by Zendesk

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About

Zendesk is a cloud-based customer support software company that develops sales, support, and customer engagement software to enhance customer satisfaction. Zendesk serves a large number of customers in over 30 languages across multiple sectors.

Description

Zendesk offers multiple products to satisfy the demands of customers, including help desk software, live chat, and knowledge base management. It enables customer service executives to keep track of customer issues and provide quick solutions to their problems. Zendesk Remote Access includes CRM solutions that can assist users to improve their company's standards. The software also allows executives to respond to customer questions using quality photos and videos. Customers can contact Zendesk through any channel, such as text SMS, web, mobile app, phone, email, and social media.

Features

  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Knowledge Base
  • Surveys and Feedback
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Multiple Brands Products
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Macros
  • Online Forums
  • Service Level Agreement SLA Management
  • Third Party Integration.
  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Knowledge Base
  • Surveys and Feedback
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Multiple Brands Products
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Macros
  • Online Forums
  • Service Level Agreement SLA Management
  • Learn More...

    Product Pricing

    Starting From:

    ₹1425

    Yes, has free trial
    No free version

    Pricing Details:

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    Reviews

    Stars:

     

    Pros: NA

    Cons: NA

    Overall: Better


    FAQs

    Penalties starting from Rs.35000

    2 to 3 weeks

    Every two years

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