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Ameyo

Ameyo

by Ameyo

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About

Ameyo is a platform designed to solve customer experience issues by providing Customer Support Software. Its solution seeks to help all businesses manage customer interactions and workforce management.

Description

Ameyo's Customer Support Software unifies customer communications allowing users to create tickets through multiple communication channels. Users can quickly access all information and reply to consumer inquiries with the unified agent desktop. The automation rule engine allows users to construct unique workflows based on time and event triggers for dynamic ticket assignment to the best-suited agent, allowing users to satisfy SLAs more effectively. Users can improve their customer support process by gaining insight into important performance metrics. The mobile-ready customer support solution allows users to access and handle problems making the service more accessible, enabling real-time communication with customers as well as ticket progress updates.

Features

  • Omnichannel Support
  • Helpdesk Automation
  • Ticket Routing
  • Single View of Customer
  • Field Agent App
  • CRM Integrations
  • Sentiment Analysis
  • Ticket Resolvers
  • Ticket Prioritization
  • Reports and Dashboards
  • Heat Map
  • Self Service
  • Customer Portal
  • Chatbot Integration
  • Knowledge Base.
  • Omnichannel Support
  • Helpdesk Automation
  • Ticket Routing
  • Single View of Customer
  • Field Agent App
  • CRM Integrations
  • Sentiment Analysis
  • Ticket Resolvers
  • Ticket Prioritization
  • Reports and Dashboards
  • Heat Map
  • Self Service
  • Customer Portal
  • Chatbot Integration
  • Knowledge Base.
  • Learn More...

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    Pricing Details: Request for quotation

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