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Ameyo Contact Center Software

Ameyo Contact Center Software

by Ameyo

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About

Ameyo is a platform designed to solve customer experience issues by providing Customer Support Software. Its solution seeks to help all businesses manage customer interactions and workforce management.

Description

Ameyo's full-stack cloud contact center is a collection of software, tools, and services cloud - based that allows organizations to conduct multi-channel customer interactions. It functions as a centralised hub via the internet, allowing virtual or remote contact centre operators to handle all inbound and outbound client interactions across many channels. Users can quickly access all information and reply to consumer inquiries with the unified agent desktop. The automation rule engine allows users to construct unique workflows based on time and event triggers for dynamic ticket assignment to the best-suited agent, allowing users to satisfy SLAs more effectively. The mobile-ready customer support solution allows users to access and handle problems making the service more accessible, enabling real-time communication with customers as well as ticket progress updates.

Features

  • Advanced Wallboard
  • Click to call
  • ACD
  • IVR
  • Auto dialer
  • Knowledge base
  • Mobile agent App
  • Call Recordings
  • Web RTC
  • Automation Rules
  • Omnichannel Support
  • Helpdesk Automation
  • Ticket Routing
  • Single View of Customer
  • Field Agent App
  • CRM Integrations
  • Sentiment Analysis
  • Ticket Resolvers
  • Ticket Prioritization
  • Reports and Dashboards
  • Heat Map
  • Self Service
  • Customer Portal
  • Chatbot Integration
  • Knowledge Base.
  • Advanced Wallboard
  • Click to call
  • ACD
  • IVR
  • Auto dialer
  • Knowledge base
  • Mobile agent App
  • Call Recordings
  • Web RTC
  • Automation Rules
  • Omnichannel Support
  • Helpdesk Automation
  • Ticket Routing
  • Single View of Customer
  • Field Agent App
  • Learn More...

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