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Contaque Verve

Contaque Verve

by Avissol

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About

Contaque is a leading Telecom Products and Software solutions company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-Commerce, FMCG, BFSI industries and many more worldwide. They were the first to introduce a comprehensive VoIP Contact Center solution many years ago & have established ourselves as a leader in the "Customer Interactions Solutions" market today. They have come a long way since our inception & have a solution that can be customised to the varied requirements of the marketplace.

Description

Cloud Call Center Software "Verve" would make the business graph grow faster and would provide with world-class integrated solutions. In today's digital age, it has become mandatory to provide a customized experience that meets the needs of each customer. This helps build strong relationships and maintain customer loyalty. The voice-based services help customers simplify, standardize and optimize all business processes. Primarily the focus is on better communication with customers, wide range of connectivity and number masking to maintain customers privacy.

Features

  • Inbound & Outbound call management
  • Custom lead recycle rules & abandoned lead mapping
  • Omni-Channel Interactions {Email | Chat | Voice | WhatsApp | Viber | Facebook posts | Comments & Messenger interaction | Twitter | SMS | IVR | Chatbots}
  • Timeline Feature {Managing customer interactions history tracking}
  • TTS and ASR capabilities for IVR /voicebots
  • Customisable solution configured to client needs
  • iOS & Android ready Mobile Application
  • Seamless CRM integration {Major CRMs available in the marketplace + in-house designed CRMs as well}
  • Auto-generated reports & dynamic reporting for easy analysis
  • Web-based application
  • Easy & User Friendly GUI
  • Simultaneous Triple-Channel interaction {Multi-Line}
  • Multi-Campaign Access on a single window
  • Cloud and On-Premise solution
  • Multilingual and Multi-Server architecture
  • PRI | VoIP | SIP | GSM compatible
  • High Availability Architecture
  • Real-time agent monitoring with Call Barge-in
  • Call Whisper & Call Listening capabilities
  • Call Transfer & Call Conferencing {IVR & Third-Party}
  • WFH capabilities with Desktop screen recording
  • One-Time purchase and Rental models available
  • WFM modules available
  • Web-Based GUI IVR & CRM designer tool
  • Campaign specific Wallboard display dashboard
  • Internal Chat Feature {2 way communication between supervisor-agent & agent-agent}
  • Call Auditing {Form based call review conducted by Supervisor or QA}
  • Separate Admin Module {User Management | Campaign Management | API / Social Media Platform Integration}
  • Encrypted Data Storage at backend {CRM & Call Recording Data}
  • Data Masking {Number | Email ID | Name etc. on Agent & Supervisor Panel}
  • Inbound & Outbound call management
  • Custom lead recycle rules & abandoned lead mapping
  • Omni-Channel Interactions {Email | Chat | Voice | WhatsApp | Viber | Facebook posts | Comments & Messenger interaction | Twitter | SMS | IVR | Chatbots}
  • Timeline Feature {Managing customer interactions history tracking}
  • TTS and ASR capabilities for IVR /voicebots
  • Customisable solution configured to client needs
  • iOS & Android ready Mobile Application
  • Seamless CRM integration {Major CRMs available in the marketplace + in-house designed CRMs as well}
  • Auto-generated reports & dynamic reporting for easy analysis
  • Web-based application
  • Easy & User Friendly GUI
  • Simultaneous Triple-Channel interaction {Multi-Line}
  • Multi-Campaign Access on a single window
  • Cloud and On-Premise solution
  • Multilingual and Multi-Server architecture
  • Learn More...

    Product Pricing

    Starting From:

    ₹1000

    No free trial
    No free version

    Pricing Details:

    Licences starting from Rs. 7000 (Lifetime Licence) & Rs. 1000 (Rental Licence)

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    Comparisons

    Contaque Verve
    Contaque Verve

    Reviews

    Stars:

     

    Pros: NA

    Cons: NA

    Overall: On behalf of Cogent E services Pvt Ltd. I am writing to express our appreciation of your strong support for our organization and services over these years on your product Contaque Predictive Dialer. We are running more than hundred seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business; all of us at Cogent E Services looking forward to kind of support together with you.


    FAQs

    Contaque offers the following pricing plans : -Lifetime License -Rental License

    Contaque caters to each and every industry and they have successfully implemented their solution with clients in the following industries: ITES, E-Commerce, Healthcare, Ayurveda, BFSI, Automotive, D2C, EdTech, Hospitality, Retail

    Yes, Contaque is available for both iOS & Android with desktop-grade features.

    Yes, they have the capability to integrate with a client’s existing infrastructure and legacy systems. Seamless integration with CRMs is also available for all market leading SaaS providers as well as any in-house designed systems as well.

    Contaque provides email, telephonic, remote & on-site support. They provide all clients with a 4 level escalation matrix including after business hours support, weekend support & holiday support.

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