Exotel is a simple cloud-based business phone system that can effortlessly be linked with customized apps, CRMs, or helpdesk software for which it is guaranteed to be dependable and secured. It allows the customer-focused teams to be profitable while working online by providing a solid and versatile solution for the enterprises within a short period. Exotel known as Asia's biggest customer engaging program supports 4k+ businesses across India through calls and SMS as a result transforming their customer experience efforts. Exotel's remote-prepared solution has served companies like Flipkart, Ola, Gojek, and more.
Exotel helps for lead management in marketplaces in providing crucial functionalities like multi-level IVR where multiple layers of IVR are used in the call flow so that the customer is personalized by listening to more relevant recorded information. Exotel gives high priority for privacy as a result contact masking is also available for example, the phone numbers of drivers, delivery agents, and buyers are hidden when they communicate with each other. Field workforce management solution in Exotel helps in achieving facilities of tracking employees to control and improve field operations with effective communication. User verification made perfect at the best delivery rates over calls and SMS through Authentication. Exotel stands out with the advantage that it is highly secure providing superior quality, reliability, and individual solutions with the best support.
No free version
Pros: Updating Best popular service, A strong application footprint
Cons: Pricing, Customer Service