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Faveo Help Desk

Faveo Help Desk

by Ladybird Web Solution Pvt Ltd

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About

Faveo Helpdesk, owned and managed by Ladybird Web Solution is integrated with multiple platforms designed to satisfy the demands of businesses. It has an automated Helpdesk system for managing customer support.

Description

Faveo allows users to upload unlimited amount of information, including articles and FAQs. Users can use the Faveo ticketing management system to efficiently manage tickets and queries. Faveo offers a built-in, time-based priority ticket resolution and support system based on SLA. With Faveo's customer portal, users can assign tickets, track ticket status, and access the knowledge base. It enables users to add multiple collaborators to a ticket and offers multilingual support to customize the entire project in any language. Users can design custom forms in Faveo to accept tickets through the client portal.

Features

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Email Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement SLA Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration.
  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Email Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement SLA Management
  • Social Media Integration
  • Ticket Management
  • Learn More...

    Product Pricing

    Starting From:

    ₹3575

    Yes, has free trial
    Yes, has free version

    Pricing Details:

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    Faveo Help Desk
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