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Freshdesk

Freshdesk

by Freshworks

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About

Freshdesk, one of the products of Freshworks is a cloud-based helpdesk system that uses customer support software to provide exceptional customer service.

Description

With workforce automation and knowledge from a single, unified platform, users can save time and decrease repetitive tasks while also assisting agents in quickly resolving customer issues. Customers can be impressed by availability in their preferred channel, as well as smooth transitions at every point during their journey. Users can combine live-chat, web, mobile, and contact center assistance to create a custom conversational experience. Freshdesk allows customers to have more profitable phone calls by connecting them to the correct expert. It enables users to efficiently route service teams based on availability, proximity, and skill set. Freshdesk provides users with real-time updates and appointment scheduling with conversational bots.

Features

  • Email Integration
  • Customer DataBase
  • Online Activation
  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Billing & Invoicing
  • Surveys and Feedback
  • Knowledge Base
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Incident Management
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Online Forums
  • Problem Management
  • Service Level Management
  • Service Level Agreement SLA Management.
  • Email Integration
  • Customer DataBase
  • Online Activation
  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Billing & Invoicing
  • Surveys and Feedback
  • Knowledge Base
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Incident Management
  • Ticket Management
  • Help Desk Management
  • Learn More...

    Product Pricing

    Starting From:

    ₹990

    Yes, has free trial
    Yes, has free version

    Pricing Details:

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