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Freshdesk, one of the products of Freshworks is a cloud-based helpdesk system that uses customer support software to provide exceptional customer service.
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With workforce automation and knowledge from a single, unified platform, users can save time and decrease repetitive tasks while also assisting agents in quickly resolving customer issues. Customers can be impressed by availability in their preferred channel, as well as smooth transitions at every point during their journey. Users can combine live-chat, web, mobile, and contact center assistance to create a custom conversational experience. Freshdesk allows customers to have more profitable phone calls by connecting them to the correct expert. It enables users to efficiently route service teams based on availability, proximity, and skill set. Freshdesk provides users with real-time updates and appointment scheduling with conversational bots.Features
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₹990
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Yes, has free trial
Yes, has free version
Yes, has free version
Alternatives
The LiveHelpNow platform is a customer messaging and engagement platform with the purpose of allowing businesses of all sizes to provide customer support experiences. LiveHelpNow is suitable for companies that want to boost customer satisfaction, lead generation, and online sales by engaging visitors on their website.
Sprout Social is a collaborative social media management software in which Sprout’s customer engagement tools help users communicate with customers quickly and efficiently to answer their requirements and establish loyalty for their brand.
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Freshdesk
Freshdesk
The LiveHelpNow platform is a customer messaging and engagement platform with the purpose of allowing businesses of all sizes to provide customer support experiences. LiveHelpNow is suitable for companies that want to boost customer satisfaction, lead generation, and online sales by engaging visitors on their website.
Sprout Social is a collaborative social media management software in which Sprout’s customer engagement tools help users communicate with customers quickly and efficiently to answer their requirements and establish loyalty for their brand.
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