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HappyFox

HappyFox

by HappyFox

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About

HappyFox is a SaaS support platform that includes an enterprise-grade help desk ticketing system and user-friendly live chat software. Its cloud-based help desk software tracks and manages customer requests via multiple channels.

Description

HappyFox features include automated responses, bulk actions, work schedule, smart rules, real-time reporting, ticketing, asset, task, and knowledge management. It allows users to track and handle all customer support requests in a single ticketing system across various channels such as email, chats, social media, and phone calls. It integrates with other web applications such as CRM, live chat, voice, and bug tracking. Users can provide rapid support and connect through community forums and knowledge bases. Users can automate support response times by creating recurring tickets or using HappyFox's other automation tools.

Features

  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Content Management
  • Customer Complaint Tracking
  • Customizable Branding
  • Dashboard
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Email Management
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting/Analytics
  • Routing
  • Self Service Portal
  • Service Level Agreement SLA Management
  • Social Media Integration
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys and Feedback
  • Task Management
  • Ticket Management
  • Workflow Configuration
  • Workflow Management.
  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Content Management
  • Customer Complaint Tracking
  • Customizable Branding
  • Dashboard
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Email Management
  • Learn More...

    Product Pricing

    Starting From:

    ₹2175

    Yes, has free trial
    No free version

    Pricing Details:

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