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Haptik works with organisations to create AI-assisted Chatbots that leverage Industry AI models with domain-specific knowledge to reliably understand user intent and give contextual responses that answer user questions. Haptik also offers an automated conversational testing platform, which allows for real-time AI improvements. Users can select among Haptik's pre-built, field-trained smart abilities that are suited for their business, based on a large number of real customer engagements and practice guidelines in conversation design. It provides interfaces with message channels, live chat tools, and CRM systems from Haptik's network of partners.Features
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