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LiveAgent

LiveAgent

by Quality Unit, LLC

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About

LiveAgent is a full-featured help desk software that integrates customer contacts into a seamless hybrid ticketing system that is accessible and manageable from a single platform.

Description

LiveAgent has a live chat widget feature that simplifies purchasing and enhances customer interaction. With built-in CRM and automatic chat routing, it provides personalized real-time support and invites customers to chat based on the time they've spent on the user's site, location, and visited pages. An omnichannel universal inbox, built-in call center, and a powerful customer care site are also available in LiveAgent. It takes advantage of customer segmentation, a powerful analytics package, and the customer knowledge base to customize user communication.

Features

  • Customization
  • Reporting
  • Dashboards
  • Ticket Creation
  • User Experience
  • Ticket Response
  • User Experience
  • Work flow
  • Automated Response
  • SLA Management
  • Attachments/Screencasts
  • Ticket Collaboration
  • Customer Portal
  • Email to Case
  • Live Chat Support
  • Social Media Integration.
  • Customization
  • Reporting
  • Dashboards
  • Ticket Creation
  • User Experience
  • Ticket Response
  • User Experience
  • Work flow
  • Automated Response
  • SLA Management
  • Attachments/Screencasts
  • Ticket Collaboration
  • Customer Portal
  • Email to Case
  • Live Chat Support
  • Learn More...

    Product Pricing

    Starting From:

    ₹1125

    Yes, has free trial
    Yes, has free version

    Pricing Details:

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    Comparisons

    LiveAgent
    LiveAgent

    Reviews

    Stars:

     

    Pros: NA

    Cons: NA

    Overall: Best


    FAQs

    The critical data for eg: Numbers, Email IDs, Phone numbers, etc. are encrypted in very secure encryption methods so that even anyone who is having access to the database would find it very difficult to decrypt data

    Yes to a certain level

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