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About
LiveAgent is a full-featured help desk software that integrates customer contacts into a seamless hybrid ticketing system that is accessible and manageable from a single platform.
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Description
LiveAgent has a live chat widget feature that simplifies purchasing and enhances customer interaction. With built-in CRM and automatic chat routing, it provides personalized real-time support and invites customers to chat based on the time they've spent on the user's site, location, and visited pages. An omnichannel universal inbox, built-in call center, and a powerful customer care site are also available in LiveAgent. It takes advantage of customer segmentation, a powerful analytics package, and the customer knowledge base to customize user communication.Features
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Starting From:
₹1125
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Yes, has free trial
Yes, has free version
Yes, has free version
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Alternatives
Vision Helpdesk is a customer support platform that has developed into three customer service and IT support management applications.
Kapture CRM is a cloud-based customer service automation platform that is highly scalable and flexible to suit the demands of growing customer-facing businesses with user-friendly CRM software.
Faveo Helpdesk, owned and managed by Ladybird Web Solution is integrated with multiple platforms designed to satisfy the demands of businesses. It has an automated Helpdesk system for managing customer support.
Freshservice, a part of the Freshworks product is a cloud-based ITIL Service Desk and IT Service Management ITSM solution that adds user experience to robust Ticketing and Asset Management features, serving a large number of customers.
Wix Answers is a cloud-based customer service solution that unifies all support channels under one platform, allowing businesses to provide quality customer service, improve agent efficiency, and increase customer satisfaction.
Comparisons
LiveAgent
LiveAgent
Vision Helpdesk is a customer support platform that has developed into three customer service and IT support management applications.
Kapture CRM is a cloud-based customer service automation platform that is highly scalable and flexible to suit the demands of growing customer-facing businesses with user-friendly CRM software.
Faveo Helpdesk, owned and managed by Ladybird Web Solution is integrated with multiple platforms designed to satisfy the demands of businesses. It has an automated Helpdesk system for managing customer support.
Freshservice, a part of the Freshworks product is a cloud-based ITIL Service Desk and IT Service Management ITSM solution that adds user experience to robust Ticketing and Asset Management features, serving a large number of customers.
Wix Answers is a cloud-based customer service solution that unifies all support channels under one platform, allowing businesses to provide quality customer service, improve agent efficiency, and increase customer satisfaction.
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Overall: Best
FAQs
The critical data for eg: Numbers, Email IDs, Phone numbers, etc. are encrypted in very secure encryption methods so that even anyone who is having access to the database would find it very difficult to decrypt data
Yes to a certain level
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