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LiveVox

LiveVox

by LiveVox

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About

LiveVox is an extensively used and reliable contact management software that enables users to provide each customer with an exceptional customer experience, handle multi-channel contact management, and more.

Description

LiveVox is a next-generation contact center platform that handles large number of interactions. It  seamlessly integrates omnichannel communications, WFO, CRM, and AI to produce quality agent and customer experiences, based on years of cloud experience and knowledge. LiveVox' dependable, easy-to-use technology, as well as their risk mitigation and security technologies, let users reach their full potential.

Features

  • Appointment Management
  • Lead Management
  • Call Routing
  • Call Recording
  • Activity Management
  • Real Time Monitoring
  • Real Time Reporting
  • Call Monitoring
  • Predictive Dialer
  • Campaign Management
  • Prospecting Tools
  • Blended Call Center
  • Call Logging
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Manager
  • Contact History
  • Group Management
  • Contact import and export
  • Shared Contacts.
  • Appointment Management
  • Lead Management
  • Call Routing
  • Call Recording
  • Activity Management
  • Real Time Monitoring
  • Real Time Reporting
  • Call Monitoring
  • Predictive Dialer
  • Campaign Management
  • Prospecting Tools
  • Blended Call Center
  • Call Logging
  • Escalation Management
  • Inbound Call Center
  • Learn More...

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    No free version

    Pricing Details: Request for quotation

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