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Ozonetel Contact Center

Ozonetel Contact Center

by Ozonetel

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About

Ozonetel is a highly adaptable all-in-one plug & play contact center solution CCaaS that helps businesses to get on the cloud, automate processes, and reduce operating costs by 50%. Founded in 2007, their full-stack cloud-native, contact center software is built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform. They deliver cutting-edge dialers, code-free IVR, and integrated AI for 2,500+ contact centers across the globe. Additionally, they make deployment easy and stress-free for contact center managers with unique legacy system adaptations, personal one-on-one onboarding, and rapid go-live. There are couple of primary features as | Access enterprise-grade security and enable deep CRM integrations. | Have cloud contact center operational in 24 hours with Omnichannel ACD, Auto dialers, Live Monitoring & -Dashboard, and IVR Drag Drop Designer | Keep operations nimble with an open API for easy integrations and to migrate legacy contact centers to the cloud.

Description

Ozonetel is known for its differentiations on its various voice bases products and solutions. | Contact Center Software/Solution : An all-in-one cloud-based contact center software to automate call center tasks, reduce operating costs, and increase agent productivity. | Inbound Call Center Software/Solution : A cloud-based inbound call management solution to ensure optimal connectivity between agents & customers anytime, anywhere. | Sales Dialer Software/Solution : A comprehensive outbound calling software powered by Ozonetels’ state-of-the-art auto-dialers to bolster connection rate and customer engagement. | Business Phone System : The Business phone system from Ozonetel lets companies of any size manage both inbound & outbound calls seamlessly from anywhere. | Omnichannel Contact Center CCaaS : Ozonetel’s omnichannel contact center solution enables businesses to engage with customers on their choice of channels while personalizing interactions and establishing superior CX.

Features

  • IVR { Drag & Drop Interface | Self Service | Conversational IVR }
  • Routing and ACD { Skill routing | Automated call distribution | Sticky Agent | Priority Routing | Fallbacks }
  • Management & Analytics { Live monitoring | Barge-in. Snoop & Whisper | Call Recordings }
  • CTI integration { Click to call | Unified Window | Screen pops | Auto Logging | Advanced API }
  • Power Dialers { Predictive dialer | Power Dialer | IVR dialer }
  • IVR { Drag & Drop Interface | Self Service | Conversational IVR }
  • Routing and ACD { Skill routing | Automated call distribution | Sticky Agent | Priority Routing | Fallbacks }
  • Management & Analytics { Live monitoring | Barge-in. Snoop & Whisper | Call Recordings }
  • CTI integration { Click to call | Unified Window | Screen pops | Auto Logging | Advanced API }
  • Power Dialers { Predictive dialer | Power Dialer | IVR dialer }
  • Product Pricing

    Starting From:

    ₹1875

    Yes, has free trial
    No free version

    Pricing Details:

    Starter: $25 per user/per month | Standard: $45 per user/per month | Premium: $55 per user/per month | Custom Plan Available 

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    Comparisons

    Ozonetel Contact Center
    Ozonetel Contact Center

    Reviews

    FAQs

    The key difference between the two are the modes of interaction. Call Centers are focused on taking inbound and/or placing outbound phone calls to their clients. Contact Centers employ a broader range of options to communicate with their clients, including phone calls, chat, SMS, e-mail, social media, and other self-service channels.

    Ozonetel offers a drag & drop interface to design and customize IVR flow on your own as many times as you want. It requires no coding whatsoever.

    Yes. Ozonetel offers BYOC flexibility wherein you can keep your own telecom carrier.

    There are many reasons. However, they stand out particularly because, 1. Ozonetel users reduce call center operating costs by 30% due to their automation-first approach. 2. Ozonetel offers 70+ reports & analytics, the highest in the industry for effective decision-making 3. They offer dedicated account manager and 24x7 support irrespective of pricing plans

    Yes. Migrating to Ozonetel is quick and effortless. Ozonetel has helped businesses move to the cloud in less than an hour.

    No. VoIP is managed and run through the cloud. There are no additional fees to pay for.

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