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About
Ozonetel is a highly adaptable all-in-one plug & play contact center solution CCaaS that helps businesses to get on the cloud, automate processes, and reduce operating costs by 50%. Founded in 2007, their full-stack cloud-native, contact center software is built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform. They deliver cutting-edge dialers, code-free IVR, and integrated AI for 2,500+ contact centers across the globe. Additionally, they make deployment easy and stress-free for contact center managers with unique legacy system adaptations, personal one-on-one onboarding, and rapid go-live. There are couple of primary features as | Access enterprise-grade security and enable deep CRM integrations. | Have cloud contact center operational in 24 hours with Omnichannel ACD, Auto dialers, Live Monitoring & -Dashboard, and IVR Drag Drop Designer | Keep operations nimble with an open API for easy integrations and to migrate legacy contact centers to the cloud.
Description
Ozonetel is known for its differentiations on its various voice bases products and solutions. | Contact Center Software/Solution : An all-in-one cloud-based contact center software to automate call center tasks, reduce operating costs, and increase agent productivity. | Inbound Call Center Software/Solution : A cloud-based inbound call management solution to ensure optimal connectivity between agents & customers anytime, anywhere. | Sales Dialer Software/Solution : A comprehensive outbound calling software powered by Ozonetels’ state-of-the-art auto-dialers to bolster connection rate and customer engagement. | Business Phone System : The Business phone system from Ozonetel lets companies of any size manage both inbound & outbound calls seamlessly from anywhere. | Omnichannel Contact Center CCaaS : Ozonetel’s omnichannel contact center solution enables businesses to engage with customers on their choice of channels while personalizing interactions and establishing superior CX.Features
Product Pricing
Starting From:
₹1875
Yes, has free trial
No free version
No free version
Pricing
Details:
Starter: $25 per user/per month | Standard: $45 per user/per month | Premium: $55 per user/per month | Custom Plan Available
Alternatives
CloudConnect is a DoT Licensed VNO, offering a fully-operated and managed cloud-based mobile-first platform that is remarkably feature-rich, flexible, easy-to-use. The service includes virtual mobile and fixed-line, Class 5 PBX feature-rich telephony solution, secured instant messaging, multi-file attachment, video conferencing, audio conferencing, remote collaboration, contact center solutions, and others ensuring better productivity & business continuity.
Exotel is a simple cloud-based business phone system that can effortlessly be linked with customized apps, CRMs, or helpdesk software for which it is guaranteed to be dependable and secured. It allows the customer-focused teams to be profitable while working online by providing a solid and versatile solution for the enterprises within a short period. Exotel known as Asia's biggest customer engaging program supports large number of businesses across India through calls and SMS as a result transforming their customer experience efforts.
CallerDesk is a cloud telephony company that offers businesses a readily available voice communication platform. It allows users to keep track of every incoming and outgoing calls, as well as add notes, track follow-up activities, and customer feedback.
Ameyo is a platform designed to solve customer experience issues by providing Customer Support Software. Its solution seeks to help all businesses manage customer interactions and workforce management.
Comparisons
Ozonetel Contact Center
Ozonetel Contact Center
CloudConnect is a DoT Licensed VNO, offering a fully-operated and managed cloud-based mobile-first platform that is remarkably feature-rich, flexible, easy-to-use. The service includes virtual mobile and fixed-line, Class 5 PBX feature-rich telephony solution, secured instant messaging, multi-file attachment, video conferencing, audio conferencing, remote collaboration, contact center solutions, and others ensuring better productivity & business continuity.
Exotel is a simple cloud-based business phone system that can effortlessly be linked with customized apps, CRMs, or helpdesk software for which it is guaranteed to be dependable and secured. It allows the customer-focused teams to be profitable while working online by providing a solid and versatile solution for the enterprises within a short period. Exotel known as Asia's biggest customer engaging program supports large number of businesses across India through calls and SMS as a result transforming their customer experience efforts.
CallerDesk is a cloud telephony company that offers businesses a readily available voice communication platform. It allows users to keep track of every incoming and outgoing calls, as well as add notes, track follow-up activities, and customer feedback.
Ameyo is a platform designed to solve customer experience issues by providing Customer Support Software. Its solution seeks to help all businesses manage customer interactions and workforce management.
Reviews
FAQs
The key difference between the two are the modes of interaction. Call Centers are focused on taking inbound and/or placing outbound phone calls to their clients. Contact Centers employ a broader range of options to communicate with their clients, including phone calls, chat, SMS, e-mail, social media, and other self-service channels.
Ozonetel offers a drag & drop interface to design and customize IVR flow on your own as many times as you want. It requires no coding whatsoever.
Yes. Ozonetel offers BYOC flexibility wherein you can keep your own telecom carrier.
There are many reasons. However, they stand out particularly because,
1. Ozonetel users reduce call center operating costs by 30% due to their automation-first approach.
2. Ozonetel offers 70+ reports & analytics, the highest in the industry for effective decision-making
3. They offer dedicated account manager and 24x7 support irrespective of pricing plans
Yes. Migrating to Ozonetel is quick and effortless. Ozonetel has helped businesses move to the cloud in less than an hour.
No. VoIP is managed and run through the cloud. There are no additional fees to pay for.
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