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ThinkOwl

ThinkOwl

by ThinkOwl

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About

ThinkOwl is a user-friendly software that allows users to provide unique customer service and helps them by automatically activating suitable succeeding activities and collecting important information from customer interactions throughout all service channels with artificial intelligence.

Description

Based on clever automation principles, ThinkOwl collects vital customer details from cases and moves them to the appropriate input fields, as well as auto-assigning cases to the corresponding agent at the correct time. Users can simply create their workflows, and ThinkOwl automatically triggers events, procedures, and tasks to help agents operate more efficiently. It helps users to provide their customers with knowledge-based replies, as well as uncover hidden themes from their customers' inquiries and provide detailed insights and patterns. ThinkOwl's integrated chatbot is trained on real customer interactions to comprehend the intents and offer possible responses so that users can respond to customers faster and more effectively. Users can gather feedback from source clients by organizing surveys, which can help them enhance service.

Features

  • Alerts/Escalation
  • Appointment Management
  • Automated Routing
  • Call Center Management
  • Collaboration Tools
  • Content Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Management
  • Full Text Search
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Performance Metrics
  • Predictive Analytics
  • Real-Time Chat
  • Reporting And Analytics
  • Self Service Portal
  • Service Level Agreement SLA Management
  • Social Media Integration
  • Text Analysis
  • Ticket Management
  • Workflow Configuration
  • Workflow Management.
  • Alerts/Escalation
  • Appointment Management
  • Automated Routing
  • Call Center Management
  • Collaboration Tools
  • Content Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Management
  • Full Text Search
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Learn More...

    Product Pricing

    Starting From:

    ₹3570

    Yes, has free trial
    Yes, has free version

    Pricing Details:

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    Pros: NA

    Cons: NA

    Overall: Best


    FAQs

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