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Vtiger

Vtiger

by Vtiger

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About

Vtiger Help Desk is a multi-channel customer support software that helps enterprises handle more cases at SLA speeds, enhance support efficiency, and increase customer satisfaction.

Description

Users can centralize their multi-channel assistance on a single platform and completely automate the case creation, assignment, and resolution process with Vtiger Help Desk. Users can obtain real-time visibility into their team's performance to make data-driven decisions with Vtiger's help desk insights. SLAs can be set up to prioritize cases, automate escalations, and ensure the quality of customer service. It provides on-screen and email notifications for customer inquiries received via emails, phone calls, chats, web forms, customer portals, and social media. Users can collaborate within and between teams to handle customer issues as quickly as possible, as well as create work orders and internal tickets to assign tasks across teams.

Features

  • Analytics and Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management.
  • Analytics and Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management.
  • Product Pricing

    Starting From:

    ₹700

    Yes, has free trial
    Yes, has free version

    Pricing Details:

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