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Vtiger Help Desk is a multi-channel customer support software that helps enterprises handle more cases at SLA speeds, enhance support efficiency, and increase customer satisfaction.
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Description
Users can centralize their multi-channel assistance on a single platform and completely automate the case creation, assignment, and resolution process with Vtiger Help Desk. Users can obtain real-time visibility into their team's performance to make data-driven decisions with Vtiger's help desk insights. SLAs can be set up to prioritize cases, automate escalations, and ensure the quality of customer service. It provides on-screen and email notifications for customer inquiries received via emails, phone calls, chats, web forms, customer portals, and social media. Users can collaborate within and between teams to handle customer issues as quickly as possible, as well as create work orders and internal tickets to assign tasks across teams.Features
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₹700
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Yes, has free version
Yes, has free version
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Alternatives
ManageEngine provides help desk management software for users to manage their IT help desk, customer support, and IT assets.
The LiveHelpNow platform is a customer messaging and engagement platform with the purpose of allowing businesses of all sizes to provide customer support experiences. LiveHelpNow is suitable for companies that want to boost customer satisfaction, lead generation, and online sales by engaging visitors on their website.
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Vtiger
Vtiger
ManageEngine provides help desk management software for users to manage their IT help desk, customer support, and IT assets.
The LiveHelpNow platform is a customer messaging and engagement platform with the purpose of allowing businesses of all sizes to provide customer support experiences. LiveHelpNow is suitable for companies that want to boost customer satisfaction, lead generation, and online sales by engaging visitors on their website.
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