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Wix Answers

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About Description Features Pricing Alternatives Comparisons Reviews

About

Wix Answers is a cloud-based customer service solution that unifies all support channels under one platform, allowing businesses to provide quality customer service, improve agent efficiency, and increase customer satisfaction.

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Description

Wix Answers combines all real-time and offline support channels into one interface, removing the need for agents to navigate between tabs to respond to a single client issue. Using a real-time performance dashboard, customers can be assisted, and managers can improve their team's efforts. Wix Answers provides a ticketing system, knowledge management, call center, live chat, and analytics. By providing automated confirmations, updates, and reminders about forthcoming sessions, users can create and maintain their client relationships. Users can connect to their desired payment provider and manage their finances and transactions. Wix Answers enables users to construct and personalize their website using a variety of pre-designed templates, and also streamline their business by using a customizable booking solution to manage their schedule. It provides the feature to manage staff schedules and track their performance, as well as assign roles and permissions to allow employees to book clients and manage their sessions.

Features

  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Email Management
  • Email Response Control
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Recurring Issues
  • Reporting/Analytics
  • Routing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement SLA Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Workflow Management.
  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Templates
    • Learn More...

    Product Pricing

    Starting From:

    ₹1800

    Buy Now
    Yes, has free trial
    No free version

    Pricing Details:

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