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ZohoDesk

ZohoDesk

by Zoho Corporation Pvt. Ltd

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About

Zoho Desk is a cloud-based customer service software that uses contextual AI allowing companies to develop closer relationships with their customers across many channels and languages with quick response to customer inquiries and complaints.

Description

Zoho Desk assists service teams with team collaboration, productivity hacks, and smart AI, as well as tracking customer satisfaction via email, phone, live chat, social media, and other channels. Complex cross-functional service operations can be managed by automating repetitive manual actions. Users can create multi-brand SEO-friendly knowledge base articles for their brand to address frequently asked questions from customers. Through REST APIs, Zoho Desk allows users to connect with other tools used by their team and they can also use SDKs to create their own help desk-based internal apps.

Features

  • Customization
  • User Role and Access Management
  • Reporting
  • Dashboard
  • Ticket Creation
  • User Experience
  • Ticket Response
  • User Experience
  • Workflow
  • Automated Response
  • SLA Management
  • Attachments/Screencasts
  • Ticket Collaboration
  • Customer/Contact Database
  • Customer Portal
  • Email to Case.
  • Customization
  • User Role and Access Management
  • Reporting
  • Dashboard
  • Ticket Creation
  • User Experience
  • Ticket Response
  • User Experience
  • Workflow
  • Automated Response
  • SLA Management
  • Attachments/Screencasts
  • Ticket Collaboration
  • Customer/Contact Database
  • Customer Portal
  • Learn More...

    Product Pricing

    Starting From:

    ₹800

    Yes, has free trial
    Yes, has free version

    Pricing Details:

     

     

    The price shown here is monthly price. 

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    Comparisons

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    Reviews

    Stars:

     

    Pros: NA

    Cons: NA

    Overall: Better


    FAQs

    No

    yes

    You can directly apply with any of the payment gateway / merchant account providers. We can also assist you with introductions if you need help.

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