What Everybody Should Know about Live Chat Software!

We hear Everybody say that everyone achieves more together, which is the same for startups and Businesses. When each department of yours works together, you deliver a more cohesive customer experience. However, the presence of a team such as a customer service might just be increasing your expenses, which it can be saved with the help of live chat software. 

Knocking down this department and substituting it with live chatbots has proven to increase productivity and improve customer experience.

A Quick Overview of Live Chat Software: 

Live Chat Software is a tool which allows you, as a small business owner, to get immediate responses or support from your visitors via a chat window. 

Challenges you might face without Live Chat Software:

• Customers expect personalized support that treats them like an individual and provides instant solutions that are difficult with human agents. It leads to damaged CSAT, which further disrupts your sales and results in poor customer retention. 
• In this hectic era and privatized lifestyle, people hate calling others, and a lack of Live chat software for Gen Z might lead to lower engagement. 
• Phone Support with customers might cost you high. In contrast, live chat applications are more cost practical than the telephone. 

Why is Live Chat Software Important for your Small Business and Enterprise?

• Attending customer calls continuously is an energy-consuming task, and when customers have to wait for long hours to finally talk about the problem they are facing might lead to customers' frustration towards your business. This is where the live chat will help you by providing instant solutions to the issues your customers are facing. 
• As a startup newbie, you would certainly want to interact with customers all over the globe, and with the help of live chat, it has become possible. Live chat on your website allows your customers to interact with your business without spending a dime. 
• Live chat analyzes traffic patterns better and helps you to convert visitors into your customers. 
• Live chat breaks the language barrier and allows your agents to communicate with your customers fluently rather than going for Google translators. 
• Being a small business owner, you would certainly want to cut your customer service costs and spend the saved money on improving your company. Well, this is now possible with the help of live chat software, as it reduces the demand for phone support. 

Choosing the Best Live Chat Software: 

• Must-need features:
  • Grow sales and customer retention
  • Cut first response and handle times
• Customizable features: 

Software that can easily customize the following things is the essential feature a live chat software can present:

• Your welcome and chat availability option
• Page showing your live chat box
• Automated workflows and notifications
• It allows you to reach your customers and know about their consumer journey, answer their queries, and provide a smooth customer experience.
• It combines the notifications across support channels and allows easy collaboration. 

Chat Applications for Businesses:

A chat application makes communication easy for people anywhere in the world by sending and receiving messages in real-time. And, if your business just started taking off, it becomes crucial for you to take note of your customer's requirements and complaints to prosper ahead. 

Below mentioned are some easy-to-use chat application tools for small businesses that can boost workplace communication and helps in project management:

1. Slack: Slack allows you to bring your company together with a virtual office. Multiple projects can be organized by users. Users can use hashtags and share them among files. It also allows you to edit and customize other people's screens. 

     2. CA Flowdock: Flowdock allows teams to collaborate and communicate in an easily accessible central location. It allows users to send and open various files and notify them about tagged information so that no one misses out on vital information. 

   3. Amazon Chime: Amazon Chime allows small businesses to make remote team members attend video meetings, screen sharing, and in-room video conference support. It also enables enterprise users to manage policies and set up SSO or other advanced features. Amazon Chime is available for Windows, Mac, web, IOS, and Android Devices. 

Different Types of Live Chat Software:

1. Zoho desk: (Multi-purpose Live Chat Software)

Zoho Desk is the most budget-friendly live chat software for small business owners at reasonable pricing. 

It can automate numerous tasks such as ticket routing and automated chats and converts the conversation covering an issue that needs attention into a ticket with just one click, saving all the chat context and time simultaneously. 

    2. LiveAgent: (Best Live Chat Software for Service)

LiveAgent has a stylish live chat widget that allows you to sneak peek at incoming messages, a built-in CRM, and an automated chat function. It will enable personalized, proactive chat invitations and automatic distribution, a key feature of LiveAgent. 

It is suitable for inbound and outbound calls and can record unlimited calls. It is fully customizable and can be used by total users. 

   3. Smartsupp: (Best Live Chat Software for Sales)

Smartsupp combines live chat, chatbots, and video recordings (Ley feature) to save time and increase your visitors' lead rate by 38%. It uses your customers' data to add a personal touch to their shopping experience and stay in touch with them through the mobile app.  Smartsupp can handle multiple channels such as live chat, emails, Facebook, and messenger all at once. 

4. Freshchat: (Best Live Chat Software for Sales)

Freshchat is a live chat software allowing you to text your customers one-on-one. Suppose you are worried about sending messages on different platforms such as Whatsapp, messenger, Facebook, emails, or websites to inform your consumers about upcoming sales and offers. In that case, Freshchat might be the best live chat software for proactively reaching your customers before they come to you. It has a priority inbox, which allows you to manage your regular leads. 

5. Tawk. to: (Best Live Chat Software for Sales and Service)

Tawk. to is a live chat software which is free and allows automated messages, multilingual chats, widget customizations, etc. It gives you detailed information about your customers' engagement and designates the interaction into positive or negative categories. It allows you to share your screen while video chatting with the agent. 

6. Intercom: (Best Live Chat Software for Sales)
 

Intercom chat software integrates with other business tools such as Slack, Zoom, and Hubspot. The agency has intelligent routing and lead qualification and uses chatbots to qualify leads automatically. It also saves your chat history, allowing your customers to come back and continue the chat whenever they like. 

7. LiveHelpNow: (Best Live Chat Software for Services)

LiveHelpNow is an omnichannel messaging powerhouse. This live chat software is faster and turbocharged, so your team is just one click away from every tool they need to provide your customers with next-level support. 

8. Userlike: (Best Live Chat Software for Multi-use)
 

Userlike is a GDPR-compliant chat solution where you can connect your favourite tools. The chat tool, user-like, converts anonymous data received through emails into a sleek profile contact. It is scalable and allows operator routings, i.e., visitors on your website, to choose the department they want to talk to. 

Best Live Chat Apps: 
 

1. Zendesk Chat: Zendesk Chat App helps small businesses by allowing them to manage the conversations from one place, even when their customers are in many different areas. This app is most suitable for startups having one person on the customer support team. 

   2. Provide support:  Provide support is a customer support live chat app that does not require scheduled maintenance. Every plan includes the same features, with the only difference in the duration they will be used. It is most likely preferred by small businesses that like wide customized options and tailored live chat widgets.

 3. HelpFlow: The HelpFlow live chat app allows you to identify the customers who need help on your site and the visitors who would never call you or send you an email. This application is best for those startups or business owners who don't have the time to have their customer service and would instead outsource the customer service. 

 

Gen Z is more private than other generations we have seen. They don't want to chat with anyone unless it is their close friends or relatives. But they do want to have a better customer experience that is not only personalized but also meets their requirements. This is why it is essential to integrate Live Chat Software with your websites.
 

It is easy to lose your ship's steering wheel, mainly when you are provided with many options and unsure about making the right choice. This is where we will help you. We at Steer Through have a precise aim to make your startup journey simpler. 

Establishing an expected goal benefits both sales and marketing. And our goal is to help you achieve yours so you can focus on your core activities. You can visit our website, Steer Through, and contact us to have a chat and discuss your business problems with us.